Answers to your frequently asked questions
Can you hold a place before I apply?We process applications on a first-come, first-serve basis to ensure fairness throughout the leasing process. We consider a home held during processing for the first completed application which includes at minimum: Application and fees submitted, current government issued photo ID submitted, applicable income verification documents submitted, and fees paid for all prospective tenants over the age of 18. For a full list of qualifications, please see our screening criteria here.
Do I pay first month’s rent and last month’s rent with my security deposit?We ask for the first full 30 days rent at the time of lease-signing. The rest of the move-in funds will be due as Cashier’s Check or Money order on your lease-start date. We typically ask for One Full Month’s Security deposit but may ask for Additional Security or Last Month’s Rent depending on your screening results. For a full list of qualifications, please see our screening criteria here.
How old do you have to be to apply?We require all applicants over the age of 18 to apply. You must be at least 18 to be considered, unless you are a dependent of another applicant over the age of 18.
Is the deposit refundable?Yes, security deposits are fully refundable upon moving out and we are thrilled when we can do so. Tenants are responsible for damages and cleaning beyond fair wear. Common charges include cleaning, carpet cleaning, fair portion of paint/wall damage, etc. It is our goal to provide you with all necessary tools and information during our semi-annual inspections and move out instructions to ensure you can maximize your security deposit return.
Who needs a cosigner?A co-signer may be used, with qualification according to our screening criteria, in lieu of Additional Security Deposits where applicable.
You have a property I want to rent. How do I apply?That is great! We always recommend first scheduling a tour of the property to ensure it meets your expectations. If you want to proceed with leasing the home, you may apply online here!
How do I pay rent?Every tenant will have access to an online Tenant Portal. We strongly encourage tenants to pay online to ensure prompt delivery, avoid lost mail/checks, and maintain excellent records. You will have access to your tenant ledger (charges and payments), lease documents, maintenance requests, etc. In your tenant portal throughout your tenancy!
I want to get a pet. What do I do?
All pets must be pre-approved by the owner of the property you are leasing. Please note that some properties are strictly no pets while others may have varied restrictions based on property owner wishes and HOA Rules & Regulations.
They must also meet Brink’s Pet Criteria:
PET POLICY IF Pets ARE Accepted, the following policy applies:
- Pet is possible with prior approval
- Pet must be over 2 years old
- Pet must be neutered or spayed
- Pet must be and under 30lbs
- No aggressive breeds
- Other restrictions may apply
- Pet application fees are $50 per pet. Monthly pet administration fees are $25 per pet.
- Our Standard Refundable Pet Deposit is $500 per pet (may vary). This deposit would be in addition to the standard security deposit and is refundable subject to property condition on move out.
I want to move out, but my roommate wants to stay. What do I do?Please contact your property manager as soon as possible via email to submit a formal request. All remaining residents must re-qualify and agree to the changes in lease terms. Roommate change fees may apply.
My lease expiration is coming and I want to move out. What do I do?You can submit official Notice to Vacate here or in your tenant portal. Please contact your property manager via email to receive instructions regarding your circumstances.
Who is responsible for paying for repairs & maintenance requests?In general, the property owner must maintain a safe and functional home. This includes general items such as appliance upkeep, plumbing fixtures, etc. However, there are times where repairs are required due to negligence, misuse of the home, or simply an accident that caused damage. These repair items will be billed back to the resident for reimbursement of unnecessary expense.